FAQ
Be A Part Of College Town Fayetteville
Your apartment at College Town Fayetteville comes complete with all the perks to streamline your routine even more. From paying your monthly installment quickly with a few clicks on our portal to submitting a maintenance request or simply getting in touch with our on-site team, you’ll have everything you need right here on our Residents page – just keep scrolling to see more.
HOW DO I QUALIFY FOR A LEASE?
All incoming residents must satisfy one of Tailwind Management’s three Move-In Qualification Standards, which must be completed within seven days after signing the lease contract. The three options are:
- Method #1: Provide a Qualified Guarantor – A guarantor must meet all required screening and income qualifications and sign the Guaranty of Lease Addendum. A guarantor is an individual who will co-sign the lease agreement. A guarantor is someone with income and good credit standing who is willing to co-sign and guaranty that the lease will be paid. Credit checks are performed on guarantors to ensure they qualify. Upon approval, the guarantor will share financial responsibility for the full lease term.
- Offered to both Students & Non-Students
- Offered to both Students & Non-Students
- Method #2: Enroll In the Guarantor Waiver Program – Pay the once-annual Guarantor Waiver Program non-refundable fee of $550 and sign the Guarantor Waiver Addendum. This program eliminates the need for a guarantor.
- Offered only to Students, who must verify their student status on the application by submitting approved documentation
- Offered only to Students, who must verify their student status on the application by submitting approved documentation
- Method #3: Self-Qualify by Income – Demonstrate verifiable income that meets Tailwind Management’s income threshold (3.5 times the monthly installment) and completing the Self-Qualifying screening (passing a background and credit check).
- Offered to both Students & Non-Students
What Do I Do If I Have a Maintenance Problem?
If there is an emergency maintenance issue such as a fire, water leak, or other safety related matter, please call our office right away at 833-573-7501. If the issue is not an emergency, you may submit a maintenance request through the Resident Portal.
What Do I Do If I Have an After-Hours Emergency?
If you have a safety related emergency requiring immediate assistance, call 911. For all other after-hours maintenance emergencies, please contact us at 833-573-7501 option 9. When prompted, please leave your name, telephone number, unit number, and a detailed description of the emergency and our on-call team member will return your call in a timely manner.
Is Insurance Required to Live at College Town?
All residents are required to have $100k property damage liability coverage or a property damage liability waiver (PDLW). The monthly fee for a PDLW is $15 in addition to your monthly installment or you can opt out of PDLW if you have an approved insurance policy that meets our requirements by submitting it via tailwind.confirminsurance.com.
Under your Lease, you are automatically enrolled in the Personal Contents Insurance Plan (CIP) for $6.50/month. The CIP coverage is for certain damage to your personal property. Participation in the CIP is voluntary, and you may opt out at any time. If you do not wish to participate, you will need to fill out and sign a separate “Contents Insurance Plan – Opt Out Form” and email it to info@confirminsurance.com.
What do you mean by individual leases or by the bed?
At College Town Fayetteville we lease by the bedroom. In an individual lease, you are only responsible for the payment of your bedroom space. All roommates will split shared utilities and be responsible jointly for the common areas.
We have a lease contract that begins on August 16 and ends on a July 31. The lease contract is divided into 12 equal installments for your convenience.
When Do the Contracts Start and End?
The standard term is August 16 to July 31 with payments made in 12 equal installments.
How Do I Pay My Monthly Installment and When is it Due?
Your monthly installment is paid online through your Resident Portal. You may set up re-occurring payments, automatic withdrawals, or make a one-time payment with an e-check, credit, or debit card. Please speak to your site manager if you have any questions.
Your monthly installment is due on the 1st of each month and is considered late if not received by close of business on the 3rd. If the installment is not paid by the 3rd a late fee will be added to your account.
ARE PETS PERMITTED? WHAT KIND OF PETS DO YOU ACCEPT?
Pets may be allowed here upon approval. If approved, two dogs/cats are allowed per apartment. Pets must be registered before they may reside in the apartment. The owner must pay a non-refundable pet fee of $350 per pet. There is a monthly pet installment of $25 per pet. There are no pet fees for approved assistance and service animals. Please inquire with the office if you would like to bring your furry friend with you.
DO I HAVE TO PAY A PET FEE/REGISTER MY PET IF I HAVE FISH/GERBIL/HAMSTER/RAT/SNAKE/TARANTULA/BUNNY?
Small, caged pets such as fish, gerbils, hamsters, rats, snakes, tarantulas, or bunnies are generally permitted. These types of pets do not require a pet fee or monthly pet installment. However, we do ask that residents notify the office if they plan to have one of these pets in their apartment. Please contact the office if you have any questions about specific pets.
What If I Need to Break My Lease or I Do Not Return for Spring/Summer Classes?
We do not provide any lease break or buy-out options. However, residents might be able to relet the bedroom to a new resident, provided they meet the criteria and execute a lease agreement. Please contact your site manager with any questions.
How Do I Receive Mail and Packages?
Each apartment will receive a mailbox key. The mail will be sorted and delivered via USPS to the designated mailbox. Packages will be delivered to the leasing office. When you have a package, you will get a text message and will just need to bring an ID to the leasing office to sign for your package.
What Utilities Should I Expect to Pay?
Electric
Do You Offer Roommate Matching?
You can request your own roommate(s), or you can apply on your own and we can match you with other residents based on your preferences. Applicants answer a short list of lifestyle questions to help in the matching process. Please note that availability is on a first come, first serve basis. To be placed with requested roommates, all individuals must have a fully signed & qualified lease prior to roommate matching assignments beginning.
What Is the Move-In Process and What Do I Need to Do?
Prior to your move-in day:
- Make sure all your lease documents are signed.
- Make sure your lease is fully qualified.
- Make sure installment and other monies due are paid in advance, we do not accept payments in the office.
- Make sure your pet-screening forms are filled out. You will need to fill this out whether you have a pet or not.
Move in day:
- Please bring your photo ID.
- We will check your account and assign your keys.
- Please monitor your email leading up to move-in day for more details regarding to time, where to go, and more.
What Is the Move-Out Process and What Do I Need to Do?
Please monitor your email on file as our staff will provide periodic updates during the days and months leading up to move-out day. Keys, parking passes, and pool bands will be due at noon on July 31st. Charges may apply if tenant remains in unit past this time.
WHERE IS THE PROPERTY LOCATED?
HOW CLOSE IS THE COLLEGE TOWN TO CAMPUS?
College Town Fayetteville is located 1.2 miles from Campus off M.L.K Jr Blvd.
HOW CAN I SCHEDULE A TOUR?
You can schedule a tour by clicking on the “Book Tour” option in our chatbot or by scheduling a tour via this link: Book Tour
IS PARKING AVAILABLE? HOW MUCH DOES PARKING COST?
We offer free parking but also have a reserved parking option for $30/month.
CAN I HAVE THE FURNITURE REMOVED FROM MY UNIT?
All our units come furnished. You are welcome to move items around in your unit, but they cannot be removed from your unit.
HOW DO I CONNECT TO THE INTERNET AT COLLEGE TOWN?
Each unit has its own WiFi router and regardless of where you are on the property, you will be able to connect as the network follows your device sitewide.
WHAT IS MY MAILING ADDRESS FOR COLLEGE TOWN?
This information is located in the resident portal under your account name and info, or in the email you receive closer to move in.
CAN I PAINT OR HANG THINGS ON THE WALLS AT COLLEGE TOWN?
Items can be hung up on the wall, but if you plan on drilling into the wall, the hole cannot be larger than a dime and must be patched at move-out. No painting allowed though.
WHAT OTHER FEES ARE THERE AT COLLEGE TOWN?
There is a $150 move in Tech fee.
HOW DO I KNOW WHAT IS HAPPENING AT COLLEGE TOWN?
Follow us on Social 🙂
I’M INTERESTED IN WORKING AT THE PROPERTY. HOW DO I APPLY?
Please visit our Career Opportunities website and fill out an application.
I’M AN OFF-CAMPUS HOUSING REP, WHO DO I CONTACT?
Please reach out to Farrah Falcone, Marketing Manager at Tailwind Group, with inquiries.
I’M A COACH, SORORITY SPOKESPERSON, ETC. WHO DO I CONTACT?
Please contact Dylan Gregory, Brand Experience Manager at Tailwind Group, with inquiries.
I’M INTERESTED IN BEING A BRAND AMBASSADOR. WHO DO I TALK TO?
Please contact Dylan Gregory, Brand Experience Manager at Tailwind Group, with inquiries.
Still Have Questions?
We’ve got answers. If you didn’t find what you’re looking for in our FAQs, our team is here to help. Reach out today and we’ll make sure you get the info you need about life at College Town Fayetteville.